Guest Services at Universal Studios Tours

There are many services that will help you enjoy

your day at Universal Studios, and you should

definitely take advantage of the ones that apply to

your situation. The folks at Universal want you to

have a positive experience, and these services are

meant to help you do just that.



There is a ‘Will Call’ service located right outside the

gates. Here, you can have tickets that were

purchased online reprinted if necessary, get ticket

reservations, or put your pet in a kennel. Also located

outside the gate is the Group Sales Window. Here,

you can renew your annual passes, or replace lost

annual passes. The Annual Pass Center is also

located here.



The Guest Relations booth is where you will find

visitor information concerning hotels, campsites,

and other interesting things to do in the area. You

can also get assistance and guides for guests with

disabilities and audio assist units. Travel assistance,

lost and found, and the lost children’s center are also

located in and near the Guest Relations booth.



Strollers and Wheelchairs are available for rent in the

upper lot. Lockers, where you can store your items

for the day, are also available. ATM Machines are

located at the main entrance and in the lower lot by

the Jurassic Cove Café. You may use traveler’s

checks and credit cards at the ticket booth and in

the gift shops. Checks are not accepted at

Universal Studios, and proper identification is

required for the use of credit cards and traveler’s

checks.



First Aid is located in the upper lot near Animal

Planet Live. There is another first aid station inside

the Jurassic Park Visitors Center, which is situated

in the lower lot. There are eight designated smoking

areas, which are indicated on the park map.

Smoking will not be permitted in any other areas of

the park.



You should also take advantage of the Package

Deliver Service at Universal Studios Tours. This

service will allow you to buy merchandise, and then

pick it up near the exit before you leave. The package

pickup is located near Universal Film Company.



Again, all of these services are designed to make

your visit to Universal Studios Tours more enjoyable.

If you have any problems at the park, including

problems are situations that are not discussed

here you should find a staff member and request

assistance. They will do everything within their

power to help you rectify your problem, and

continue with your Universal Studios Tour.